Position Compensation Range:

Pay Rate Type:

Compensation may vary based on the job level and your geographic work location.

The Senior Manager, Insurance Operations leads a team that service company insurance products for our customers and agents through multiple customer contact channels. You will work with the director and departmental leadership in developing the service strategies and plans for this channel. You will manage the development of your team to ensure the center meets of customer service excellence. You will also play lead role in department projects. You will report to the Director, Insurance Operations.

Primary Accountabilities

• You will identify strategies used by other companies to understand and lead care center performance and determine how best to use or adapt these strategies.
• You will manage business relationships with partner leaders to manage the coordinated initiation, evaluation, prioritization, authorization, implementation, and operational functionality of programs supported within the operations center.
• You will lead in the planning of multiple analyses which are used by department leadership to evaluate decision options.
• You will introduce new projects, manage project status updates and department position on strategy changes.
• You will lead expert interpretation of risk management and related reports, sales forecast reports, related financial reports, retention reports and expansion state metrics for impacts to customer or agent operations.
• You will manage results and review initiatives to affect desired short and long-term strategies.
• You will review underwriting analysis and performance scorecards to identify trends and performance areas of concern.
• You will manage an E&S Underwriting Team

Qualifications

• 5+ years of E&S Insurance experience
• 5+ years of Underwriting experience
• Demonstrated Leadership experience - people or project management
• Demonstrated experience counseling, consulting and negotiating to guide strategic decisions across all levels of management.
• Solid knowledge of insurance products and sales principles.
• Solid knowledge of profit, growth and retention measures.
• Demonstrated leadership experience, including people or project management.

In this flex office/home role, you will work 10 days per month from one of the following office locations: Madison, WI 53783; Boston, MA 02110

#LI-Hybrid

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.