Community Support Program (CSP) Case Manager
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Racine, WI 
Posted 1 day ago
Job Description
Lutheran Social Services (LSS) is a private, non-profit, human service agency providing a variety of services throughout Wisconsin and Upper Michigan. Over the years, LSS has grown to become one of the largest human service agencies in the two state area serving more than 125,000 clients annually. We are looking for passionate, mission-driven individuals like you to help provide services including outpatient behavioral health management, international, domestic and special needs adoptions, older adult services, support services for children, youth and families, community corrections programs and support services for adults with disabilities and/or mental health concerns.

Motivated by the compassion of Christ, we help people improve the quality of their lives. Does this describe your personal mission statement? Are you motivated to serve by sharing your talents? If you would like to help us achieve our mission, please apply for the following opportunity.


Lutheran Social Services of WI & Upper MI in collaboration with Racine County is currently seeking a Case Manager to join the Community Support Program. Community Support Programs are for adults living with a serious and persistent mental illness. CSP provides coordinated professional care and treatment in the community that includes a broad range of services to meet an individual's unique personal needs, reduce symptoms, and promote recovery. The program is intended to assist consumers with their individual needs from minimal to intensive, or a level that might otherwise require care in a hospital setting.

This opportunity requires staff to visit clients in home and travel throughout Racine County. The position is M-F, generally 8 AM - 5 PM.

This position involves the care and treatment of adults diagnosed with a chronic mental illness. Position delivers psychosocial rehabilitative services in accordance with a CSP plan of care. Duties include development and implementation of the treatment plan, which will include the necessary follow up, case management and interventions, as required. Works with other case managers, consulting psychiatrist, front desk staff, and director of quality assurance, consumers and managers.

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

  • Formulate treatment plans for consumers on his/her caseload, under the supervision of the clinical coordinator.
  • Complete in-depth assessments and other admission needs of consumers.
  • Coordinate agency staff and community resources to support and implement treatment plan goals.
  • Provide supportive counseling and crisis intervention, as needed.
  • Maintain a treatment oriented environment and assure consistency in carrying out treatment objectives.
  • Coordinate utilization of various community resources and providers.
  • Assist consumer with financial planning and development of income resources.
  • Coordinate all government support programs and consumer eligibility for SSI.
  • Liaison with consumer's family, when appropriate.
  • Adhere to agency policies and procedures while carrying out daily responsibilities.
  • Monitor consumer's medication regime and compliance as directed by the supervising physician.
  • Coordinate all professionals and paraprofessionals involved with each consumer.
  • Formulate appropriate discharge plan with assistance of consumer and clinical coordinator.
  • Assist consumer with securing adequate housing.
  • Provide consumers with psychotherapy.
  • Accurately document and maintain case file as required by agency policy, government regulation and applicable local, state and federal statutes.
  • Participate in staff meetings and in-services trainings, as required.
  • Maintain flexible work schedule to adequately meet program needs, which may include working during the evening and on the weekend.
  • On-call rotation is required.
  • Make intervention and assessment decisions using the "Best Practice" philosophy.
  • Work collaboratively with law enforcement, families, other county departments, schools, acute care services providers, and other community resources to coordinate appropriate crisis resolution and referral.
  • Communicate pertinent information on a timely basis and participate in clinical supervision case reviews, staffing's, and/or case planning meetings.
  • Complete all necessary health care/medical and financial record documentation required to maintain complete medical and financial billing records.
  • Complete and coordinate appropriate and timely medical record documentation, which may include assessments, follow-up contacts, crisis plans, administrative, demographic, insurance, and financial information.
  • Provide crisis therapy when indicated. (Only appropriately credentialed staff)
  • Perform other duties as assigned, including responding to an emergency event


  • Medical/Dental/Vision Insurance
  • Flex Spending for Dependent & Health Care
  • Mileage reimbursement
  • Paid Time Off
  • 10 Paid Holidays
  • Ability to Contribute to 403B
  • Employee Assistance Program
  • Service Awards and Recognition

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon offer, candidates must successfully complete the necessary background, caregiver, medical and any other checks required, according to program requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Bachelor's degree from an accredited college or university in social work, psychology, counseling or human services related field and at least 2000 hours of related post-degree work experience or a related Master's degree.
  • Experience with treatment programs involving adults and youth with mental illness and/or substance use disorder.
  • Knowledge of Chapters 63, 34, 51, 54, 55 and Mental Health.
  • Ability to respond to crises and to make appropriate assessments as to resolution.
  • Knowledge of community resources.
  • Ability to interact professionally with clients who may be challenging and potentially hostile.
  • Ability to think critically and problem-solve while completing assessments and developing safety plans with consumers.
  • Ability to work well with treatment team and community members.
  • Interacts with the public in a professional manner.

Must have a valid driver's license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements.

TRAVEL: Ability to travel on day trips as required. Some overnight travel may be required.

LSS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by federal, state or local law.

Travel Required
Yes. Daily travel throughout Racine County.


Bachelor Degree or better in Hum. Serv. or Related Field.


Master Degree or better in Hum. Serv. or Related Field.



2 years: Human Services

Licenses & Certifications


Driver's License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

We are an Equal Opportunity Employer.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
1+ years
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